Category: customer service
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- customer service
Amazon introduce a button… reorder from anywhere
April 02, 2015
Amazon cleverly introduced a button yesterday, and no, it wasn’t an April fool – but it was a perfect day to get people talking. It’s an actual button that is linked to your favorite household products – things like washing powder, dog food, trash bags, that you can press as
Let’s make the machines friendly…
March 03, 2015
It’s interesting the difference you can make when a machine looks friendly. The Robear (Developed by scientists at RIKEN) is an experimental nursing care apparatus that helps to lift patients from beds to wheelchairs, and can assist them in standing. It weighs just 140k and can move surprisingly fast. All
Collect your dry cleaning any time you want…(day or night)
February 09, 2015
Such a simple idea – and so convenient. A dry cleaners where you can drop off and collect your clothes 24/7. This really brings dry-cleaning into being about customer service. It’s only in Amsterdam at the moment, but this seems like a model that will spread quickly. (via notcot)
Smart people…
February 06, 2015
Once upon a time I was the only voice in the room talking about stories. I would pipe up in my English accent and ask “What’s the story we are telling here?,” I’d be the one reminding people that it was about people, not products. I once interrupted a meeting
Welcome to transparent advertising…
December 03, 2014
Do you trust a company more if it’s commercials are truthful and transparent? Then you will love this ad for Nordnet – a financial institution in Denmark, Finland, Norway and Sweden. If their commercials really reflect their brand then I want to bank with them: “I’m an actor and I’ve