Tag: column
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The invisible customer…
August 01, 2012
This weekend I found myself in a large store just after opening. I’m a pretty quick grocery shopper, I pride myself in grabbing what I want and getting out – I like to save my time for more fun things. I’m guessing it took me about twelve minutes to get
Are you values showing?
July 25, 2012
I read a lot of books, most of them about business, human brains, creativity and communication (no 50 shades of anything on my kindle). I like to think I learn from them, but some lessons are such, that no matter how many times you have read about something, it’s not
Thank you…
July 18, 2012
When did you last say thank you to your clients, your customers, your family? Not just a quick ‘thanks mate”, and not a discount, but simply a Thank You, because we think you rock? On Friday I received a beautifully designed package with macaroons in it, celebrating the French Revolution
Call me (maybe)…
July 11, 2012
“Good Morning this is thimlonleodhoajgljogmmgkdosojoj, can I help you?” “um, yes is this (insert proper company name here)?” “Yes (sound slightly miffed and impatient) can I help you?” I can’t tell you how many phone conversations I’ve had that started this way. I know using the phone is something many
The notebook…
July 04, 2012
I love technology – I have an iphone, ipad, kindle, macbook and all the stuff I could possibly want. I tell myself they are necessary for my work. The truth is, you will often find me in a coffee shop, my computer or ipad on, and me writing in a