Yesterday I got an invite from one of my clients to go and see their Halloween costumes, of course I was delighted. Clients that stay in touch after a speech are the best kind to have. When I got there I was lost for words. Yep, me. I’d given them a speech at the beginning of last month and had included a section called “Good Duck, Bad Duck” (thanks Ray) – and they had dressed up as the Good Duck and the Bad Duck. It was a huge compliment, they put so much effort into it – and I came away with a big grin on my face. Thank you Amy, Kerrie, Caryn and Cindy (and the rest of the team at Schumacher Group – best costume ever.

Have you let your clients and customers know that something they did or said made a difference in their lives. I can tell you first hand that it makes a big impact.