Tag: customer service
- blog
- customer service
Get out of the way of your customers…
June 11, 2014
Yesterday I was doing some research and came across a surprising number of splash pages – of course I clicked off each one as soon as possible. It made me hunt out this quote. This isn’t just about splash pages, it’s about anything that delays your customer, that frustrates them,
Square stand…
May 15, 2013
I’ve been using square as a card reader for my ipad since it first came out and I think this new retail stand is much needed. It has an integrated card reader and swivels for your customers to sign. You can also (if you need to) plug a cash drawer,
A jewel of a promotion…
May 10, 2013
One of the most common questions that I’m asked from the small businesses I work with, is about promotions. They are always looking for new ideas, especially those that look good on Facebook. Yesterday I saw what the very clever people at Mills Jewelers in Lockport, New York, have come
Employees First…
April 17, 2013
I opened an email from The Container Store today, and I happened to notice a little box in the corner of the email that said “We stand for our EMPLOYEES FIRST in all that we do.” I tell this to the organizations I work with all the time – Treat your
Tattoo artist wanted (so clever)…
February 18, 2013
So clever. Ad for tattoo artists – you have to fill in the QR code in order to scan it and get the application form. Businesses take note: This is so much more than a clever application form – this is what branding is all about. If they have taken