“A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption in our work. He is the purpose of it.

He is not an outsider in our business. He is part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so.”

Mahatma Gandhi.

Maybe I should make a poster of this for every business to print out and hang in the break room, in the back office, in the bathroom… everywhere.